My experience with ‘Echo’, the prescription app

My experience with ‘Echo’, the prescription app

The whole point of me beginning my anti-depressants was to combat my anxiety- or at least help it whilst I try to combat it myself. One of my worries is talking to people on the phone, and also going to meet strangers for things like meetings or appointments. Luckily for me, you have to do both of these in order toย get the actual medication. So, as you could probably tell I was looking for any other way of getting my medication without the whole process of going to the doctors. For some people reading this, you’re going to think that I sound silly which honestly I completely understand. I just hate the process and I worry about every single step on the way.

I’ll panic that I’ll mess up the phone call.

I panic that I won’t be able to find a parking space.

I worry that there will be traffic on the way, resulting in less chance of a parking space and even that I could be late for my appointment.

I fret about making sure I’m in the correct waiting room andย never taking my eye off that little computer screen that flashes your name and which room.

Compared to the majority of cases of anxiety, I’m actually fairly mild. I’m lucky and grateful that I can still leave the house and deal with these worries. However…

When I did a bit of googling after and appointment, because I thought ‘Surely there is a way you can get these to your house?’. And I found echo. At first, I even worried about the app itself. I live in a tiny little town on the coastal edge of Norfolk, and my GP surgery is busy, but mostly serves the elderly and I didn’t have much faith in them partaking with the app. However, I’ve now been on sertraline for coming up to 6 months and about 4 of them months now have been used with echo to get the prescription delivered straight to my house. Fab.

Now my worries did kind of ring true. However, I applied for my first set of medication around 3 weeks early to make sure that the app itself would work for me. Firstly, you enter in your details about yourself, your medication and your GP surgery. I can’t remember fully but I believe they contact your surgery for approval. Then you can request a refill of your medication. The first step has to be approved by echo. This was approved within a couple of hours, I was thinking ‘Wow this is going to be so great’.ย The next step is for the surgery itself to confirm your order. Once it’s confirmed, you pay on the app and they dispatch for you on first class FREE delivery. Amazing.

This is where I got a bit stuck. I had a holiday planned just before I was due to run out of sertraline, and therefore was getting a little stressed when it was a week before and my GP request was still ‘pending’ after 14 days. I decided to myself that my surgery wasn’t technical enough and I’d have to carry on the normal way. So I dropped in my prescription and went home to wait the few days to then go pick it up manually. What a bore!

But then suddenly the next day my request was approved! I’m not sure if it was a coincidence or whether my GP needed that prescription slip as some kind of proof? I obviously haven’t had a prescription slip since so if that was the case, it was only a one time thing. So I then paid on the app and I had my tablets next day, 100% stress free.

There is literally not a single thing I can negatively say about echo. The whole system is perfect and honestly hassle free. As well as the amazing factor of free first class delivery! (Yes, still amazed at that.) To further prove my point of how good the app is and the overall service of the staff involved, I’ve only ever had 2 issues with echo and they got solved efficiently and professionally.

One of my first issues was around my third month and my GP was taking a while to accept my request. I got a little worried but waited patiently. When I had 6 days worth of tablets left, I contacted echo support through the app to query if they knew a reason why they hadn’t accepted. I was told to wait the standard 24 hours for a reply but the average response is 2 hours. I had a response on the same day, letting me know that they were looking into the issue. No exaggeration here, just as I finished typing my reply of ‘Thank you’ I had the ping of notification to let me know that my GP had approved the order and I was ready to pay! I was honestly gobsmacked. I was like ‘Wow, this team is impressive’. And I honestly was impressed that they managed to somehow contact my GP and get the approval so quick. A* service.

My second ‘issue’ was at the start of this week. My GP accepted fine this time, however my app was stuck on the final step, waiting to be dispatched. This is usually a few hours or a day after payment but it had been about 5 days so I was a tad worried (I request my medication early in order to ensure I get it on time.) I just sent a query again on the apps chat function just to query the delay in dispatch. I had a response straight away with an apology and a instant notification of dispatch that day. Honestly, what better service could you ask for?!

This post isn’t sponsored whatsoever. After yesterday, I’m just honestly so impressed with the app that I wanted to talk about it and let people know! This app deals with any prescriptions, including paracetamol and allergy tablets (that I believe people should get in supermarkets anyway but..) so honestly no matter your medication, this app can sort it for you. Until I need to actually see my GP, I’m using echo and staying at home!

Who doesn’t want to stay at home and avoid the doctors?

Lots of love x

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